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    Returns

    Returns for refund within 30 days of purchase date are accepted for a refund of the purchase price of that product (excluding shipping).

    All returned products must be in ‘as new’ condition, not worn, nor washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility.

    Refunds:  Refunds are generally processed within 14 business days (unless extenuating circumstances occur) 

    Exchanges

    The customer is responsible for postage to us and Original UGG Boots will cover the costs for the postage back to the customer. (unless of course its a manufacturing fault in which we will cover the costs both ways)

    Please follow steps above to organise an exchange. We will accept an exchange for a difference size, colour or style within 30 days of the purchase. All exchanged products must be in ‘as new’ condition, not worn, nor washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility.

    When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.

    Refunds:  Refunds are generally processed within 14 business days (unless extenuating circumstances occur) 

    There are some clauses below:

    **We do not accept returns or exchanges on Custom Made Products

    **We do not accept returns or exchanges on clearance sale items

    **Loose Wool will not be accepted as a clause for exchange or refund. As they are made new, some wool may fall off from where the skins have been cut, however this will subside after a few days.

    Click below to view our full terms and conditions

    https://originaluggboots.com.au/pages/terms-conditions

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