THE SHIPPING PROCESS & COSTS.
We understand that you want your UGG boots right now.
Once we've received your order, we will endeavour to send it out ASAP. In most cases we dispatch within 24 hours. Any delays will be communicated via the announcement banner on the top of our web page.
We also understand that we are all different so if you need to exchange / return simply contact us and we will be happy to help.
**PLEASE NOTE: THERE MAY BE DELAYS WITH POSTAGE DUE TO THE COVID-19 PANDEMIC**
Standard Postage $9.95
FREE postage Australia wide on orders $300 and above.
1-2 pairs express postage (Australia wide) $19.95
3 pairs + express postage (Australia wide) $24.95
Please be aware during the winter / holiday seasons there may be delays
- Standard Shipping: If you choose to use Standard Shipping, you will receive your ugg boots within 3-5 business days. (From dispatch) THERE IS STILL AN APPROX 18 BUSINESS DAY WAIT ON MANUFACTURING AS WE MAKE OUR BOOTS TO ORDER
- Express Shipping: If you choose to use Express Shipping, you will receive your ugg boots within 1-3 business days. (From dispatch) THERE IS STILL AN APPROX 18 BUSINESS DAY WAIT ON MANUFACTURING AS WE MAKE OUR BOOTS TO ORDER
* Business days are from Monday to Friday and exclude public holidays. Transit times to WA, NT, QLD and outer areas may take longer.
* All times mentioned are approximates. Processing time not included.
- Standard Air Mail: Approx. 7-10 business days for delivery.
Courier Express: Approx. 2-5 business days for delivery.
THERE IS STILL A 7-14 BUSINESS DAY WAIT ON MANUFACTURING AS WE MAKE OUR BOOTS TO ORDER
IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS:
Please be aware that you are responsible for any tax/duties/customs required by your city of residence.
Items sent outside of Australia, may be subjected to import taxes such as Custom, VAT, custom processing fees and courier release fees. It is your responsibility to ensure you are aware of any customs, import tax, duties and other charges which are applicable in your country. We will not accept claims as such and will not be responsible for these costs. These fees are entirely the responsibility of the buyer. If not sure, Please contact your local customs or postal authorities prior to your purchase.
ALL INTERNATIONAL ORDERS ARE SENT WITH OUR INTERNATIONAL LABEL:
For international shipping prices please use the shipping calculator when choosing your products or at checkout.
For shipping enquiries please email us at firstname.lastname@example.org, please ensure you write your name, contact number and order number.
- Some orders do arrive earlier than these time frames.
- Some locations such as country areas may take slightly longer.
- During busy periods, you may receive your order later than these time frames.
- We will always try our best to ensure you receive your order within or before these time frames.
- Our international labels are subject to vary.
- Generally each order requires a processing time of 2-3 days. Please understand these times may be longer during high seasons such as Australian winter and holiday seasons.